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NuPay News

Is it mandatory for me to participate in DebiCheck?

If you want to collect in the Early Processing Window (currently AEDO and NAEDO), you will have to participate as a DebiCheck User. Merchants who do not wish to participate within this stream will only be able to process transactions  within the traditional debit order space.

Compliment from a happy merchant

Receiving positive feedback from our merchants is always special. Below is a short note we received from one of our merchants:

The Elite Group would like to thank our Customer Consultant, Rodney Jansen and NuPay for their continued assistance and excellent service over the past couple years during our various endeavours.

On the GO with NuPayGO

The NuPayGO team has been doing some research on ground-level with a selected group of entrepreneurs to gain more insight into their world – the challenges they face, their concerns and ultimately what would make them choose one product over another.

Altron warns of false recruitment advertisements

Please be aware that there are scams disguised as recruitment adverts for Altron and its subsidiary businesses on various social media sites.

AEDO's migration into the retail and service environments

South African credit providers are greatly dependent on debit orders as a payment channel. Nowadays, more South Africans agree that debit orders are a more convenient way to pay their accounts, saving them time and effort.

How will AEDO and NAEDO be influenced once DebiCheck comes into effect?

Both of these product offerings will be phased out over a period of time. Merchants will be able to move their term loans on both the AEDO and NAEDO platforms over to the DebiCheck platform during the specified migration period. This will ensure that merchants will not have to reload all contracts.

The difference between DebiCheck debit orders and other debit orders?

The main difference between DebiCheck and traditional debit orders is the fact that consumers would need to authorise the DebiCheck Mandate Initiation Request. Traditional debit orders are also currently being processed late at night, where DebiCheck transactions would be processed early in the morning.

Why do debit orders have to be confirmed electronically?

By authorising a DebiCheck Mandate Initiation Request, both the merchant and customer will be protected. This allows for customers to be aware of the debit orders that are being processed against their accounts and merchants have the peace of mind in knowing that customers have acknowledged and authorised the debit orders being processed against their accounts.


Switch it on! - User Conference

We will be hosting our annual User Conference sessions during August and September at the following venues:

3 August 2018 – De Zalze Golf Estate, Stellenbosch
7 August 2018 – Mount Edgecombe Country Estate, Umhlanga
8 August 2018 – East London Golf Club, East London
11 & 12 September 2018 – Vaal de Gráce, Parys

Will a customer have to go into the bank branch to do a DebiCheck authorisation?

All banks will make various channels available to customers for the authorisation of DebiCheck Mandate initiation requests.   Customers who do not have access to electronic channels such as Cell phone banking or the internet, may have to go into a bank branch in order to authorise a DebiCheck mandate initiation request.  They will also be able to Authorise at the ATM.